My Trade Hub Pty Ltd (“MTH”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform at mth.com.au and associated services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
Information you provide
- Account information: Name, email address, phone number, company name, ABN, and role (builder, contractor, or administrator)
- Profile information: Trade specialisations, qualifications, licences, and work history
- Tender and submission data: Project details, estimates, documents, pricing information, and communications related to tenders
- Payment information: Billing details processed through our secure payment provider (we do not store full card numbers)
- Communications: Messages sent through the platform, support requests, and feedback
Information collected automatically
- Usage data: Pages visited, features used, actions taken on the platform, and time spent
- Device information: Browser type, operating system, device type, and screen resolution
- Log data: IP address, access times, and referring URLs
- Cookies: Session cookies for authentication and preference cookies for platform settings
2. How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve the MTH platform
- Process your account registration and manage your subscription
- Facilitate tender management, submissions, and communications between parties
- Generate AI-powered estimates and document analysis
- Send you notifications about tender updates, deadlines, and platform activity
- Provide customer support and respond to your enquiries
- Analyse platform usage to improve our services
- Comply with our legal obligations
- Detect and prevent fraud or security issues
3. AI and Data Processing
Our platform uses artificial intelligence to process documents, generate estimates, and provide recommendations. When you upload documents or enter project information:
- Your data is processed by our AI systems to generate estimates and analysis
- We do not use your project-specific data to train AI models for other customers
- AI-generated outputs are associated with your account and treated with the same confidentiality as other account data
- Some data may be processed by third-party AI service providers under strict data processing agreements
4. How We Share Your Information
We may share your information with:
- Other platform users: When you submit a tender response, relevant information is shared with the tendering company. Company profiles and tender listings are visible to registered contractors.
- Service providers: Third-party providers who assist us with hosting, payment processing, email delivery, analytics, and AI processing, under appropriate data protection agreements.
- Legal requirements: When required by law, regulation, legal process, or government request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with session management
- Regular security assessments and monitoring
- Access controls limiting employee access to personal information
- Secure cloud infrastructure hosted in Australia where practicable
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. After account closure, we retain certain information as required by law or for legitimate business purposes, such as:
- Financial records: 7 years (as required by Australian tax law)
- Tender and submission records: 7 years from project completion
- Account activity logs: 2 years
You may request deletion of your personal information at any time, subject to our legal retention obligations.
7. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us using the details below.
8. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the platform. You can manage cookie preferences through your browser settings, though disabling cookies may affect platform functionality.
We use the following types of cookies:
- Essential cookies: Required for authentication and core platform functionality
- Preference cookies: Remember your settings and display preferences
- Analytics cookies: Help us understand usage patterns to improve the platform
9. Third-Party Services
Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those services, and we encourage you to review their privacy policies.
10. Children's Privacy
The MTH platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. The “Last updated” date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.